salesforce agentforce pricing
Salesforce Agentforce's published list price and the transaction-anchored
cs ticket resolution market rate (WLI). Two different numbers, shown separately. IOSCO-aligned methodology v1.0.
salesforce agentforce · published list price
$2.00
per conversation
source:
salesforce.com · captured 2026-06-19 · official page gated; corroborated by independent sources
This is Salesforce Agentforce's own published list price — not the WorkForce market rate. WorkForce reports it as-is for reference, sourced from salesforce.com. The number WorkForce stands behind is the WLI median below — transaction-anchored, not a vendor disclosure.
wli · cs ticket resolution · market rate
data pending · publishes at first verified transactions
The transaction-anchored market rate (per resolution) for the category Salesforce Agentforce competes in. Held at the Pass-0 input-reality gate — we publish a computed rate only when it is built on real, verified transactions, never on estimates or seed data.
TX1 · pending
list price vs. the market rate
Salesforce Agentforce's published list price ($2.00 per conversation) is the rate Salesforce Agentforce advertises. It is a useful reference, but list prices change and large buyers frequently pay something different. The cs ticket resolution WLI median is a different number: the market rate buyers actually pay per unit of work, computed from verified transactions across every vendor competing for the task — not a single vendor's disclosure. The score that decides which transactions are admissible is the AQO (Agent Quality Output). Full methodology at /methodology.
siblings in the same category
Vendors competing for the same unit of work. Each shows its own published list price (Tier C) where one exists — these are vendor disclosures in differing units, not the WLI median.
List prices use different units across vendors (per seat, per resolution, per minute…) and are not directly comparable — which is precisely the gap the WLI per-unit median closes once it publishes.
frequently asked questions
How much does Salesforce Agentforce cost?
Salesforce Agentforce publishes a list price of $2.00 per conversation (source: Salesforce Agentforce's official pricing page, captured 2026-06-19, corroborated by independent sources). That is Salesforce Agentforce's own published rate. The market rate buyers actually pay per unit of work — the transaction-anchored WorkForce Labor Index (WLI) cs ticket resolution median — is pending publication and appears here once verified transactions enter the index.
Is this the WLI market rate?
No. The figure above is Salesforce Agentforce's own published list price (Tier C). The WorkForce Labor Index (WLI) median is a separate, transaction-anchored number computed from verified buyer-reported transactions under IOSCO-aligned methodology v1.0. It is held at the input-reality gate until real transactions exist (Pass 0) — we never publish a computed rate built on estimates or seed data.
Where does the list price come from, and how current is it?
It is read directly from Salesforce Agentforce's official pricing page (salesforce.com) and dated 2026-06-19. List prices change and often differ from the price large buyers actually negotiate — which is exactly why the WLI median (transaction-anchored) is the number WorkForce ultimately stands behind.
When will the WLI median publish?
Once verified, buyer-reported transactions enter the index for this category. The WLI is transaction-anchored by design: it cannot be scraped or estimated, and it will not show a number until real data clears a 3-pass pressure test and the Pass-0 input-reality gate. Full methodology at /methodology.
last updated · 2026-06-19 · list price tier C · wli median pending · methodology v1.0