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/pricing · parloa

parloa pricing

Parloa's published list price and the transaction-anchored cs ticket resolution market rate (WLI). Two different numbers, shown separately. IOSCO-aligned methodology v1.0.
parloa · published list price
not publicly listed
Parloa prices on a custom / contact-sales basis — no public rate to cite.
category
CS Ticket Resolution
vendor unit
—
price tier
—
captured
—
wli median
pending
iosco
v1.0
This is Parloa's own published list price status — not the WorkForce market rate. WorkForce reports it as-is for reference. The number WorkForce stands behind is the WLI median below — transaction-anchored, not a vendor disclosure.
wli · cs ticket resolution · market rate
data pending · publishes at first verified transactions
The transaction-anchored market rate (per resolution) for the category Parloa competes in. Held at the Pass-0 input-reality gate — we publish a computed rate only when it is built on real, verified transactions, never on estimates or seed data.
TX1 · pending

list price vs. the market rate

Parloa publishes no list price — pricing is quoted per deal. That opacity is common in this category and is one reason a neutral, transaction-anchored benchmark is valuable. The cs ticket resolution WLI median is a different number: the market rate buyers actually pay per unit of work, computed from verified transactions across every vendor competing for the task — not a single vendor's disclosure. The score that decides which transactions are admissible is the AQO (Agent Quality Output). Full methodology at /methodology.

siblings in the same category

Vendors competing for the same unit of work. Each shows its own published list price (Tier C) where one exists — these are vendor disclosures in differing units, not the WLI median.

sierra
not listed
custom / contact-sales
decagon
not listed
custom / contact-sales
intercom fin
$0.99
per resolution · list price
ada
not listed
custom / contact-sales
salesforce agentforce
$2.00
per conversation · list price
zendesk ai agents
not listed
custom / contact-sales
hubspot breeze customer agent
$0.50
per resolved conversation · list price
freshworks freddy ai agent
$49
per 100 sessions · list price
forethought
not listed
custom / contact-sales
kore.ai
not listed
custom / contact-sales
aisera
not listed
custom / contact-sales
cresta
not listed
custom / contact-sales
cognigy
not listed
custom / contact-sales

List prices use different units across vendors (per seat, per resolution, per minute…) and are not directly comparable — which is precisely the gap the WLI per-unit median closes once it publishes.

frequently asked questions

How much does Parloa cost?
Parloa does not publish a public list price; pricing is custom / contact-sales. The transaction-anchored WorkForce Labor Index (WLI) cs ticket resolution median — the market rate buyers actually pay — is pending publication and appears here once verified transactions enter the index.
Is this the WLI market rate?
No. The figure above is not yet available, because Parloa publishes no list price. The WorkForce Labor Index (WLI) median is a separate, transaction-anchored number computed from verified buyer-reported transactions under IOSCO-aligned methodology v1.0. It is held at the input-reality gate until real transactions exist (Pass 0) — we never publish a computed rate built on estimates or seed data.
Where does the list price come from, and how current is it?
Parloa discloses no public list price, so there is nothing to cite. When the WLI cs ticket resolution median publishes, it will be computed from verified transactions, not vendor disclosures.
When will the WLI median publish?
Once verified, buyer-reported transactions enter the index for this category. The WLI is transaction-anchored by design: it cannot be scraped or estimated, and it will not show a number until real data clears a 3-pass pressure test and the Pass-0 input-reality gate. Full methodology at /methodology.

related

wli · cs ticket resolutioncategory market rate, methodology, statusalternatives to parloavendor-by-vendor comparison in this categorybest cs ticket resolution agentsaqo-verified ranking for the categorymethodologyhow the WLI median is computed and validatedaqothe agent-quality score that admits a transactioncompare · parloa vs sierrahead-to-head within the category
last updated · 2026-06-19 · list price tier C · wli median pending · methodology v1.0
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