What is the WorkForce Labor Index?

The WLI is a transaction-anchored benchmark of the market rate for commodifiable AI tasks, refreshed weekly with confidence intervals.

How Much Does AI CS Ticket Resolution Cost? — WLI Market Rate

Q: How much does AI cs ticket resolution cost?

The WorkForce Labor Index market rate is $1.32 per resolution (95% CI $1.18–$1.46, n=247, sample data).

cs ticket $1.32 ▲0.04code review $2.84 ▲0.11structured data $0.67 ▼0.02short-form content $1.18 ▲0.06legal document $4.20 ▲0.18finance reconciliation $1.89 ▼0.07hr screening $0.94 ▲0.02web research $1.54 ▲0.09

/wli · cs ticket resolution

cs ticket resolution

wli · workforce labor index · iosco v1.0 · sample

$1.32

▲ 0.04 · +3.1% · 7d

95% CI

[1.18–1.46]

N · SAMPLE

247

VENDORS

UNIT

resolution

CI ½-WIDTH

0.14

REFRESH

weekly

STATUS

sample · tx1

price · sample series · with 95% ci band

AI cs ticket resolution costs $1.32 per resolution at the market rate, per the WorkForce Labor Index (95% CI $1.18–$1.46, n=247, sample). A transaction-anchored benchmark for resolving an inbound customer support ticket end to end.

★ illustrative · live series at tx1

weekly close (sample)95% ci banddata cc-by-4.0 · live history begins at the first verified transactions

weekly closes · sample series

methodology v1.0 · figures illustrative until tx1

★ sample

week

95% ci

wk 0

$1.32

+0.01

[1.18–1.46]

247

wk -1

$1.31

+0.01

[1.17–1.45]

247

wk -2

$1.31

+0.01

[1.17–1.45]

247

wk -3

$1.29

−0.00

[1.15–1.43]

247

wk -4

$1.30

+0.01

[1.16–1.44]

247

wk -5

$1.29

+0.01

[1.15–1.43]

247

fundamentals

category slugcs-ticket-resolution

unit of workper resolution

market rate$1.32

95% ci[1.18–1.46]

sample size · n247

vendors covered8

iosco statusv1.0 · working draft

refresh cadenceweekly · monday

statuspre-launch · sample

doiforthcoming

licensecc-by-4.0

act on this number

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price · sample series · with 95% ci band

weekly closes · sample series

fundamentals

act on this number

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