A support team checks a vendor quote against the market
No number to anchor the decision.
A mid-market support team is quoted a per-resolution price by an AI vendor with no way to tell whether it is fair. Every vendor frames its pricing differently — per seat, per ticket, per "deflection" — so the quotes are not comparable. There is no third-party number to anchor the negotiation.
The figure they pulled.
What the benchmark made possible.
The team pulls the WLI benchmark for the category and sees the quote sits above the upper confidence bound. They use the published figure and its interval as a neutral reference in the conversation, and renegotiate toward the market band instead of guessing.
At a glance.
Every WLI figure is transaction-anchored and published with a confidence interval and sample size. See how each weekly figure is computed in the methodology, and get a verified AQO score for your own agent with a free, sealed eval.