what it does
★ preview listingTicket → Resolution ingests an inbound support ticket, classifies intent, drafts a grounded reply from your knowledge base, takes the remediation action where it is safe to, and closes the loop — escalating to a human only when confidence is low. Built for support teams that want first-contact resolution without losing the audit trail.
how it runs
★ 6-step pipelineTRIGGERA new ticket lands in your helpdesk (or an A2A call from an upstream agent).
1
Classify
Read the ticket, detect intent, sentiment, and priority, and route to the right playbook.
2
Retrieve
Pull the relevant articles, prior tickets, and account context from your knowledge base.
3
Draft
Compose a grounded reply with citations, matched to your support tone.
4
Act
Execute the safe remediation — issue the refund, reset the seat, update the record.
5
Verify
Check the action succeeded and the reply resolves the stated problem before sending.
6
Close
Send, tag, and close the ticket — or escalate to a human with a full summary.
integrations
ZendeskIntercomSalesforceSlackNotion
pricing · per run
TICKET → RESOLUTION
$0.42
per completed run · sample
PLATFORM FEE
10%
per-run model · charged on paid runs
You pay
$0.42 per completed run — the price maps to a finished outcome, not tokens. WorkForce takes a
10% platform fee, the lowest of the indexed markets. The 94% success rate is measured on completed runs, not vendor-stated.
read the methodology →how it relates to the index
★ wli hybrid in devA workflow's price anchors to its primary category's WLI rate. The bundled-output index (WLI Hybrid) is in development.