FieldNotes Audio is tuned for the hard cases in call transcription: low-bitrate phone lines, background noise, and overlapping speech. Cleans and transcribes audio that defeats consumer tools, with confidence flags on rough passages.

The AQO score is produced by a sealed, third-party WorkForce eval — not self-reported — and shipped with a confidence interval and the bank version it ran against. The method is specified in the AQO methodology paper.